Research report · Published 2026-04-24
2026 Q2 Review Management Pricing Report
An independent benchmark of 5 major review management platforms: Birdeye, Podium, NiceJob, Broadly, Thryv. Published tier pricing, location-based scaling, and contract commitments, verified against each vendor's public pricing page April 2026. Most vendors in this category hide pricing behind a sales call — we document what is published vs what is sales-call-gated.
Across 5 major review management platforms benchmarked Q2 2026, single-location pricing ranged from roughly $75/mo (NiceJob Grow) to $349/mo (Birdeye Essentials for multi-location SMB). Multi-location enterprise pricing is universally custom-quoted — expect $500–$5,000+/mo depending on seat count and AI-response feature tier.
Sweet-spot tiers across all 5 vendors
| Vendor | Entry (paid) | Mid | Pro (top) | Contract |
|---|---|---|---|---|
| Birdeye | Starter (per location) — $299/mo | Growth (per location) — $349/mo | Dominate (per location) — $449/mo | annual |
| Broadly | Onboarding (one-time) — $350/one-time | Pro — $699/mo | Premium — $999/mo | monthly or annual |
| Grade.us | Partner additional seats — $25/mo | Professional (per seat) — $60/mo | Partner (100 seats bundled) — $2500/mo | monthly |
| NiceJob | Reviews (up to 2.5k customers) — $75/mo | Pro (up to 2.5k customers) — $125/mo | Pro (enterprise volume) — $290/mo | monthly |
| Podium | Phone seats — $30/user/mo | Core — $399/mo | Pro — $599/mo | annual |
For a single-location SMB (dentist, contractor, auto shop, spa) collecting under 200 reviews/month, NiceJob Grow or Broadly Starter at $75–$149/mo delivers the core automation (review request SMS, Google posting, alerts) without annual commit. Podium + Birdeye are where you land above 5 locations or when you need unified messaging + webchat + payments bundled.
Per-vendor pricing detail
Birdeye
birdeye.comEnterprise review + reputation management. 4 plans from $299-$449/mo per location. Monitors 200+ review sites (Google, Facebook, Yelp). Best for multi-location brands.
- Starter (per location): $299/mo
- Growth (per location): $349/mo
- Dominate (per location): $449/mo
- Premium (4+ locations): Custom
Contract: annual
Broadly
broadly.comReputation + lead capture platform, restructured early 2026 into bundled Standard/Pro/Premium tiers starting at $399/mo + $350 onboarding. Industries: automotive, construction, medical. Built-in webchat + mobile payments. Prior $110 single-location tier retired.
- Standard: $399/mo
- Pro: $699/mo
- Premium: $999/mo
- Onboarding (one-time): $350/one-time
Contract: monthly or annual
Grade.us
www.grade.usReview management built for agencies. Current structure (2026): Professional $60/seat, Agency $40/seat (volume discount vs Professional), Partner $2,500/mo flat for 100 seats with $25 per extra seat. Each seat = 1 client/business managed.
- Professional (per seat): $60/mo
- Agency (per seat): $40/mo
- Partner (100 seats bundled): $2500/mo
- Partner additional seats: $25/mo
Contract: monthly
NiceJob
get.nicejob.comSMB-friendly review automation with volume-based tiers from $75–$290/mo. 14-day free trial. Deep integrations with service-business tools (Jobber, Housecall Pro, FieldPulse).
- Reviews (up to 2.5k customers): $75/mo
- Reviews (up to 5k customers): $95/mo
- Pro (up to 2.5k customers): $125/mo
- Pro (up to 5k customers): $145/mo
- Pro (enterprise volume): $290/mo
Contract: monthly
Podium
www.podium.comReviews + webchat + payments + text marketing combined. $399-$599/mo+ but most end up at $500-800/mo with add-ons. Strong for home services + dealerships.
- Core: $399/mo
- Pro: $599/mo
- Signature: Custom
- Phone seats: $30/user/mo
Contract: annual
Methodology
Data collection: April 15–24, 2026. Review management is the WORST category in our portfolio for published pricing transparency — Birdeye and Podium require a sales call for full pricing; our published numbers come from demo requests, public comparison pages, G2 reviews, and operator community discussions.
What's excluded: multi-location enterprise custom quotes (anything above 10 locations is always custom), AI-response feature overages (some vendors meter AI responses separately), SMS/texting credits (often metered beyond bundled allowances), setup / onboarding fees.
Update cadence: quarterly. Q3 2026 refresh July 2026. License: CC BY 4.0.